Monday, 9 April 2018

Consumer Advice


Tonight we welcomed back Elizabeth Crampton from the St Albans Citizens Advice Bureau who covered the following subjects.

Event Cancellations  

If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. The organiser will tell you how to get a refund.

You’re unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan-to-fan website.

https://www.citizensadvice.org.uk/consumer/event-tickets/event-tickets/getting-a-refund-on-an-event-ticket/

Identity Theft
Methods of identity theft evolve rapidly as new mediums (such as social media) develop quickly, so it is almost impossible to completely prevent identity theft, however it is possible to reduce the likelihood of being a target by taking certain precautions. Take care to protect your data by being aware of your privacy settings on social media. Be aware of suspicious emails which may be phishing for data. Completely destroy all documents containing your personal data, rather than just discarding them with the rest of your rubbish.

On Line Ticket Scams

Ticket fraud is when you buy tickets from a website, but the tickets do not arrive or turn out to be fake.

How do scam ticket websites work?
The website offers you the chance to buy tickets to a popular event. The event is often actually sold-out, or the tickets haven’t officially gone on sale yet.
You pay for the tickets but they are never delivered.
In some cases you might be told that a customer representative will meet you at the venue on the day. Nobody turns up.
You may even receive tickets, but when you arrive at the event, the organisers tell you the tickets are fake.
When you try to call the company you bought the tickets from, your calls are not answered or do not connect.

Remember that it’s easy for scammers to set up a fake website that looks genuine. Some even use a name or website url that is similar to a legitimate website. If you’re unsure or it sounds too good to be true, leave the website immediately.

more information on all these items and more can be found at the web site https://www.citizensadvice.org.uk/

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