Monday, 11 January 2016

Consumer Advice with Elizabeth Crampton from the Citizens Advice Bureau

Today Elizabeth was in the studio once again to discuss ways in which consumers can stay informed regarding their rights.

The festive season may be over but online shopping, and the associated problems of deliveries remain. With approximately 17 million packages going missing over Christmas, Elizabeth informed us of the right we have to cancel an order if it hasn't arrived after 30 days, and our entitlement to a refund if a package fails to arrive after paying for a specific delivery date.

She also said that it is worth remembering that retailers, not delivery companies, are responsible for occurrences such as breakages during delivery. Also, she stated that someone who has to take an additional day off work while waiting for a delivery is entitled to compensation.

Elizabeth then moved onto the topic of insurance. she advised us to bear in mind that companies often offer the best deals to new customers, and that your existing insurance provider may be willing to match this new offer.

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