Monday, 12 December 2011

Citizens Advice Bureau


Our guest this evening was Elizabeth Crampton from the Citizens Advice Bureau, Elizabeth offered the following advice for xmas;
Christmas is a really fun time but it doesn’t come without its challenges. Battling through the crowds and trying to remember who to buy for are just some of the hurdles that shoppers have to jump. But shoppers can also be caught out if they don’t know their rights, and mounting costs can leave some people with a new year debt hangover.

Make a budget and stick to it

Think about who you are buying for, what other seasonal spends you have, and how much you can afford. If you find that you have too many presents to buy and not enough money then why not agree with some friends or family not to buy gifts and instead plan to do an activity together in 2012.
Check the size before you buy

If you’re buying clothes or shoes for someone, try to find out their size beforehand. If you can’t do that discreetly and don’t want to give the game away by asking … check if the shop or seller would be happy to swap it. Remember: you don’t have a right to just change your mind and nor does the person you gave the gift to.

Keep the receipt in case it needs to be returned
If there is a problem with the gift and it needs to be returned, the shop will usually want to see the receipt to prove that it was bought at that store. Remember, if you pay by card then any refund usually goes back on that card, but you can ask if the shop will allow you to transfer your rights along with the gift.

Armchair shoppers get a seven day cooling off period

When you buy gifts online, over the phone, through a catalogue or TV shopping channel it is called ‘distant selling’. You haven’t been able to check out the product yourself and are relying on a picture or description so you get a seven day cooling off period (from the day after it’s delivered), to change your mind and send it back. So don’t just put items away to wrap up later – check them carefully as soon as they arrive.

For more details about these items and further advice on all other matters go to the web site http://www.citizensadvice.org.uk/

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