Monday, 14 December 2009

Interview with Karin Williams of St Albans Citizens Advice Bureau

Hi everyone,

On the show today we had our monthly interview with Karin Williams of the Citizens Advice Bureau.

Karin began by thanking all those who have come forward to be new volunteer advisers next year. They are still looking to fill one post which is the job of IT support - if you can help please contact the bureau.

Karin also reminded us that VAT is going back up to 17.5% next year. Also at this time of year when lots of people are busy shopping, it's good to be aware of your rights. For instance, if a trader has made a mistake and accidently marked goods at a lower price than they ask for at the till, they don't have to sell the goods to you at the lower price. Also, if you buy something from a trader outside the EU or UK, the sale will probably be subject to the laws of that country.

Karin also pointed out that it's important to keep warm over the winter period. If you're over 60, you're probably entitled to a winter fuel payment of £250 per household. For more information on this, call in to the bureau or call the Winter Fuel Payments helpline on 0845 915 1515. If the weather gets really cold (zero or below for 7 days) those on certain means tested benefits might get a cold weather payment too. There's also the Warm Front scheme for insulation which is available to people on certain benefits.

For more information on anything that Karin covered and anything else you need advice on, you can call into the bureau at 64 London Road, St Albans, or give them a call on 01727 855269, or visit

Karin will next be interviewed on the 25th January at 5.35pm.


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